About Us
The Hotel Professionals
Since 1999, we have proudly continued to uphold our commitment to service- to our guests, to our team and to our community alike. We believe with hard work, professional performance and dedication to our core values, this will continue to be our cornerstone of success and that it speaks in magnitude as to who we are and what our company stands for. We pride ourselves on exceeding expectations and creating a memorable experience through attention to detail and world class service.
Who We Are
Meet Frankie and Charlie, and the rest of our team of professionals whose goal is to go above and beyond the expectations of every guest, every time. We display a positive attitude and deliver exemplary service while providing superior accommodations.
What We Believe
The secret to success is our people.
The future of our properties, as well as the future of each team member, depends on how well we work together to satisfy our guests. This is the first priority of every member of our team. Our professional performance and positive attitude help us create the best possible environment, which contribute to the overall success of our company.
How We Succeed
We create value through our delivery of exceptional service.
The prosperity of the company depends upon making sound decisions that balance guest delight, team member satisfaction and financial performance.
How We Behave
We demonstrate our beliefs every day through a commitment to our company values. These principles set the standard for how each team member is expected to interact with guests and each other.
Value
- Service
- Commitment
- Integrity
- Teamwork
- Passion
- Loyalty
- Respect
We will:
- Exceed guest expectations every time.
- Provide a quality product that is unique and superior.
- Maintain the highest standard of conduct in all our actions.
- Work together to achieve our goals.
- Commit, in heart and mind, to serving others.
- Preserve positive relationships in all aspects of our business.
- Respect our work environment, ourselves, our team, our properties and our guests.
